![]() Always keep your registration number and the original email you signed up with on anything you buy in a safe place. I run a very old Macbook Pro 17"- OSX- High Sierra. If you dont have great customer service than I dont want your product. Great customer service is really how I base all my purchases on. In just a little time "Albert" emailed me a new registration number showing my new email address and a new link to download the dmg from. I originally registered with an email that has since gone defunct, I was having a problem with an upgrade, (I think I deleted something I shouldnt have?) I emailed them with my original registration number and email, then gave them my new email. ![]() Its just a great product at a great price! Customer Service is SUPERB! They get 10 Stars from me. They are always upgrading their product to keep it running in peak condition. Its very easy to use, just add the button to whatever browser you use, and it appears on top of every vid you watch for easy downloading. I use is all the time, especially to download DIY vids from youtube to watch later when Im working on something. In 2012 I bought this product at the time called iSkysoft Video Editor for Mac, now its called iTube HD Studio for Mac. ![]() You will only be ignored and their software doesn't do what is advertised. ANYTHING Aimersoft is not worth the time or effort. It seems to me that SWReg are a professional and reliable firm. Assuming that is correct, This post ends here. After a few days I was informed that my refund had been sent to my account. First they forwarded my email to Aimersoft which again was totally ignored. However I was billed through SWReg and I contacted them. As I said before, Not one single acknowledgment from Aimersoft. THIS COMPANY SUCKS BIG TIME.!!!!!!! Software is Useless. Automated response saying we'll get back to you but absolutely nothing from them. I sent THREE emails to the company with pictures showing the problem one online and two via their email address. IT DOESNT WORK AT ALL.!!!!! Didn't even read or recognise the videos. I purchased Aimersoft Video Converter Ultimate simply to remove DRM from a few videos. This is my order Aimersoft in case you want to respond as human instead of a machine. Stay away from this company Customer Service is nonexistent. Regards, Zoe Aimersoft Support Team No matter what I type it is always the same response of course they did not gave me a free license nor they willing to do so I even asked them for a discount to purchase a new software for my needs and guess what same response and you can't even rate the service, it always occur an error when you're submitting your rate. Don't hesitate to contact me back in case you need further assistance. You can try our another download program to see whether is it itube#$#$.dmg I'll try to apply a free license for you if it helps. Greetings, Thank you for contacting Aimersoft Support, this is Zoe. I Have a youtube downloader that it was working before the last update from google to his websites and now doesn't download, I have been contacting customer service for 5 times already always answering the same response.
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